Pep Boys Auto Service & Tires

Julie Nigro 2 months ago

This Pepboys location is great! William a customer service rep and the team worked with me from start to finish! I had to have my truck towed after sustaining a couple of flats! I was unable to ride with the vehicle. They gave me a good quote over the phone on a set of Michelin tires. Repair work was on point and I was even able to use their mobile pay and pick up my vehicle the next morning! They were professional and my experience was seamless! Thanks guys!

Pierre Richard 4 months ago

This shop has some of the best customer service I've ever experienced. Knowing I'm driving 16 hours next week, they squeezed my car in to get the brakes worked on even though they had no available appointments. These folks go above and beyond, today Rob was incredibly helpful, gave me additional coupon savings that I didn't ask for, and even my military discount on top. Great service, work, and customer care 👍

Kenny Hoang 6 months ago

I highly recommend Pep Boys!!! My sister Tiffany recently visited the other day and told me to come, and they did not disappoint! They are always so fast and do a fantastic job! They even gave me a discount and some cool little freebies!

Mandi Drake Edited a year ago

I went to Pep Boys for both axle tire & 1 axle brake replacement, wiper blades an oil change, tpms sensors & filter changes. I was a very happy customer when I left Friday night and was horribly disappointed to find both of my driver's side tires on the ground due to faulty valve stem installation they made me call a tow truck that was affiliated with Pep Boys that never showed up on Saturday. So then I had to call them again on Sunday to figure out why their tow truck company affiliate didn't get my car yet. Once it did get picked up they did fix the problem relatively quickly but when I called back to find out how they were going to make things right other than fixing thier own mistake and I recieved nothing but corporate condescension and excuses. An oil change voucher doesn't give me back 3 days of my time and energy and stress dealing with an issue I didn't cause. I'm distressed because I was initially super pleased until I was brushed off by management when I wanted money back on a service that they screwed up in the first place. But once they have your money they don't care about you if something goes wrong they've made that very apparent. *** only 5 days on the tires and o

Will Club Edited 5 months ago

Rob, William and Ted an his team of highly trained professionals in the automotive world. This location has done so many updates to the building from new lights to painting the bay door. To updating the parking lot. Go Pep Boys New Hartford. Pep Boys New Hartford, has done a wonderful job maintaining an improving on their landscape. Can see from half a mile down the road. Wicked good job.